SHIPPING POLICY

1. INTRODUCTION

This Shipping Policy applies to all orders placed on Amberate.com, operated by Shenzhen Huitu New Digital Technology Co., Ltd. By placing an order, you agree to the terms outlined herein.

2. PROCESSING TIME

All orders are processed within 1-3 business days (Monday-Friday, excluding major Chinese holidays).

• Orders placed after 2:00 PM China Standard Time may be processed the next business day

• You will receive a confirmation email once your order ships

• Processing may be delayed during peak seasons or promotional events

3. SHIPPING METHODS AND DELIVERY TIMELINES

Delivery timelines begin once order ships from our Shenzhen facility.

4. SHIPPING DESTINATIONS

We ship worldwide, including:

Asia-Pacific: Japan, South Korea, Singapore, Australia, New Zealand
North America: United States, Canada, Mexico
Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Switzerland
Middle East: UAE, Saudi Arabia
Rest of World: Select countries available at checkout

5. SHIPPING COSTS

Shipping costs are calculated based on:

• Destination country/region

• Package weight and dimensions

• Selected shipping method

• Current carrier rates

Exact shipping costs are displayed at checkout before payment confirmation.

6. TRACKING YOUR ORDER

Once shipped, you will receive:

• A shipping confirmation email

• Tracking number

• Carrier information

• Estimated delivery date

Track your package through the link provided or contact us at huitubrand@outlook.com with your order number.

7. CUSTOMS, DUTIES, AND TAXES

International Orders:

• Orders shipped outside of China may be subject to import duties, taxes, and customs clearance fees

• These charges are the sole responsibility of the recipient

• Customs policies vary by country; please check with your local customs office

• We do not collect these fees and cannot predict their amount

Package Value Declaration: We declare the full purchase value on all shipments as required by law.

8. UNDELIVERABLE PACKAGES

Packages may be returned to us if:

• Address is incorrect or incomplete

• Recipient fails to pay customs duties

• Package is unclaimed at pickup location

• Delivery is refused

If returned: We will contact you to arrange reshipping. Additional shipping fees apply.

9. MISSING OR DELAYED PACKAGES

If your package hasn't arrived within the maximum estimated timeframe:

1. Check tracking information first

2. Contact your local post office/carrier

3. Email us at huitubrand@outlook.com with your order number

We will initiate a carrier investigation for packages delayed beyond reasonable timeframes.

10. SHIPPING RESTRICTIONS

Certain items may be restricted from shipping to specific destinations due to local regulations or carrier limitations. If your order contains restricted items, we will contact you to make alternative arrangements or process a refund.

11. HOLIDAY SHIPPING

During peak seasons (Chinese New Year, November-December holidays), processing and delivery may take longer than standard estimates. We recommend placing orders early during these periods.

12. ADDRESS ACCURACY

Please verify your shipping address carefully before submitting your order. We are not responsible for packages delivered to incorrectly provided addresses. Address correction fees may apply if we need to intercept and modify shipping details.

13. CONTACT FOR SHIPPING INQUIRIES

For all shipping-related questions:
📧 huitubrand@outlook.com
📞 +86 130 9372 9804
Please include your order number in all communications.